Revision of Troubleshooting from Sun, 06/03/2007 - 06:24

In case of a problem, please contact:

• Outhink Support: support at outhink dot com
• Markus Sandy: markus at outhink dot com (skype msandy)
• JD Lasica: jdlasica at gmail dot com

Some things that have happened before and what we did about it:

1. user 0 record is missing from database - INSERT a new one into the users table
2. out of disk space - purge database logs as needed
3. request flood from a specific IP address - block address
4. modules screen is white - remove unnecessary modules, increase memory allocation
5. users can't log in - clear browser cookies may fix for user, but see Drupal.org for server-based solutions. Much discussed issue on Drupal.org
6. system slowdown - purge sessions and watchdog tables as needed
7. spammers - use moderator tools to quickly remove users and content. adjust custom code in user module to automatically moderate suspicious activity based on IP address ranges and content patterns.

Notes:

• set up a table with "symptom", "possible reason", "action"
• reference relevant Drupal.org pages
• make a user version of this page for individual issues (e.g., can't log in)